Privacy Policy & Disclaimers

Lumeshield Window Films is operated by Lumeshield LLC, a Texas limited liability company serving the greater Houston metro area (“Lumeshield,” “we,” “us,” or “our”). This policy covers the website at lumeshield.com and the ways we communicate with you about our residential window film services. Questions? Email info@lumeshield.com or call (832) 952-8150.

Information you give us.When you request an estimate — through our website form, by phone, by text, or by email — we collect the information you provide: your name, phone number, email address, home address or neighborhood, and details about your project (such as which rooms you want treated and what problem you're trying to solve).

Information collected automatically. Like most websites, we may collect basic technical data when you visit — browser type, device type, pages viewed, and approximate location — through cookies and similar technologies, including Google Analytics if enabled. This data is used in aggregate to understand how the site is used.

We use the information you provide to:

• Respond to your estimate request and schedule your in-home visit;
• Prepare quotes and perform the services you hire us for;
• Communicate with you about your project by your preferred contact method (call, text, or email);
• Send occasional service-related or promotional messages, which you can opt out of at any time;
• Improve our website, advertising, and service offerings.

By submitting an estimate request with your phone number, you consent to being contacted at that number by call or text about your request. Reply STOP to any text to opt out. Message and data rates may apply.

We're a small, locally owned business, and we use modern AI tools to run efficiently. In the interest of transparency:

• Website content and imagery.Portions of this website's text were drafted or edited with AI assistance and are reviewed by us before publication. Some photographs on this site are licensed stock images that may have been digitally edited or AI-processed for illustration. Before-and-after images are illustrative of typical results and may not depict actual completed Lumeshield projects unless specifically stated.
• Business operations. We may use AI-powered tools to help process and route estimate requests, draft communications, manage scheduling and follow-ups, and manage advertising. This means information you submit may be processed by third-party AI-enabled services (such as our CRM) acting on our behalf.
• What we don't do. We do not sell your personal information, and we do not knowingly use your personal information to train publicly available AI models.
• Accuracy.AI-assisted content can contain errors. All pricing, scheduling, and installation commitments are made only by a human — in your written estimate — and that document controls over anything on this website. If something on this site seems off, please tell us and we'll fix it.

We rely on a small number of service providers to operate this website and our business. They receive only the information needed to do their job and are governed by their own privacy policies:

• HubSpot — processes our estimate form submissions and stores customer contact records (CRM);
• Vercel — hosts this website;
• Google Analytics — website usage analytics, when enabled;
• Advertising platforms (such as Meta/Facebook and Google) — if you reached us through an ad, those platforms may have collected data under their own policies before you arrived here.

We do not sell or rent your personal information. We share it only with the service providers listed above, with subcontractors who help perform your installation (limited to what they need, such as your address and appointment time), or where required by law.

We keep customer records for as long as needed to provide services, honor warranties, and meet legal obligations. We use reasonable safeguards to protect your information, but no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

You can ask us at any time to access, correct, or delete the personal information we hold about you, or to stop contacting you for marketing purposes. Email info@lumeshield.com and we'll respond within a reasonable time. Texas residents may have additional rights under the Texas Data Privacy and Security Act.

Our services and website are directed at homeowners and are not intended for children under 13. We do not knowingly collect personal information from children.

This website and its content are provided “as is” for general informational purposes, without warranties of any kind, express or implied. In particular:

• Performance figures on this site (for example, percentages of solar heat or UV blocked) are based on film manufacturer specifications and represent typical or maximum ratings. Actual results vary with your glass type, window orientation, film selection, and home conditions.
• Content on this site — including AI-assisted content — is not a substitute for an in-home assessment, and nothing here constitutes engineering, energy, legal, or other professional advice.
• Testimonials and example projects are illustrative; your results may differ. Placeholder or stock imagery may be shown where noted.
• Only your signed written estimate and warranty documents create binding commitments between you and Lumeshield LLC.

To the fullest extent permitted by law, Lumeshield LLC and its members, employees, and agents will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use of this website or reliance on its content, including content produced or processed with AI tools. To the fullest extent permitted by law, our total aggregate liability arising from your use of this website will not exceed one hundred U.S. dollars ($100). Nothing in this section limits the warranty terms stated in your signed installation agreement, or any liability that cannot be limited under applicable law.

We may update this policy from time to time. The effective date at the top of this page reflects the latest revision. Material changes will be posted here; continued use of the site after changes means you accept the updated policy.